--- title: "AI Notetaker for Insurers and Insurance Brokers" description: "Caven is the AI notetaker for insurers and brokers: client advice, claims calls and underwriting meetings without a bot, processed in the EU. ISO 27001." url: https://caven.io/industries/insurance language: en publisher: "Caven BV" --- # Caven for Insurance: Document advice, claims and underwriting conversations the way regulators expect. *For insurers and insurance brokers.* Caven records broker advice, claims calls and underwriting meetings without a bot, and turns them into notes for the policy file. Sensitive and health data stays processed in the EU. ## Which AI notetaker is suitable for insurance companies and brokers? Caven is an AI notetaker for insurers and insurance brokers: it records client advice, claims calls and underwriting meetings without a bot and turns each one into a structured record for the policy or claims file. Personal and health data is processed in the EU and never used to train AI models. Advice notes capture the client’s demands and needs and the advice given, to support the documentation the Insurance Distribution Directive (IDD) asks for. ## Challenges for insurance teams - **Advice must be documented before the contract:** Under the Insurance Distribution Directive, the client’s demands and needs have to be captured before a policy is sold. Handwritten notes are incomplete and hard to find later. - **Claims conversations are sensitive:** Claims calls contain personal and sometimes health information. Sending them to a US meeting bot is not an option for most insurers. - **Underwriting knowledge is scattered:** Risk visits and underwriting meetings produce insights that end up in personal notes instead of the client file. ## Meetings Caven documents - **Client advice and renewals:** Demands and needs, options discussed and the advice given, as the basis for your advice file. - **Claims calls and interviews:** What happened, statements and agreed next steps, with timestamps in the transcript. - **Underwriting meetings:** Risk information, conditions and open questions per policy. - **Risk surveys with business clients:** Findings and prevention measures, captured on site from your phone. - **Committees and governance meetings:** Decisions and reasoning in a structured record for your system of governance. - **Broker and partner meetings:** Agreements with agencies and partners, so nothing depends on one person’s memory. ## Built for advice, claims and governance records Insurance conversations combine advice obligations with sensitive personal data. Caven helps you document both without giving up control. - **Insurance Distribution Directive (IDD):** Notes of each advice conversation capture the client’s demands and needs and the advice given, to support the documentation the IDD asks for. - **DORA:** Insurers and larger intermediaries have to assess ICT providers. ISO 27001 certification, EU processing and own-cloud or on-premise hosting make that assessment straightforward. - **GDPR and health data:** Health data is a special category under the GDPR. Caven processes in the EU, encrypts recordings and can pseudonymise names and identifiers before AI processing. - **Solvency II governance:** Structured records of committee meetings help show how decisions were made within your system of governance. EU rules covered: Insurance Distribution Directive (IDD) (Directive (EU) 2016/97); Digital Operational Resilience Act (DORA) (Regulation (EU) 2022/2554); General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679); Solvency II Directive (Directive 2009/138/EC). ## Caven at a glance - **Recording:** No bot joins the call. Caven records from your desktop or phone: Teams, Zoom, Google Meet, Webex, in person and phone calls. - **Data location:** Processed in the EU. Your recordings are never used to train AI models. - **Hosting:** Caven EU cloud, your own AWS, Azure or GCP account, or fully on-premise. - **Security:** ISO 27001 certified, GDPR compliant, encrypted storage and optional pseudonymisation before AI processing. - **Output:** Transcript, structured summary in the right template, action items with owners, in 99+ languages. - **Integrations:** NetDocuments, SharePoint, OneDrive, Google Drive, Notion, Slack, and Outlook or Google calendar. - **Pricing:** A free plan, and Plus, Pro and Team with a 14-day free trial. Enterprise for firm-wide rollouts. ## Questions from insurance teams ### Can insurance brokers use AI to document client advice? Yes. Caven records the advice conversation and produces a summary of the client’s demands and needs, the options discussed and the advice given. You review it and add it to the client file to support your IDD documentation. ### Is it GDPR compliant to record insurance client conversations with AI? It can be, when the insurer or broker has a legal basis, informs the client and handles special category data such as health information with extra care. Caven processes recordings in the EU, signs a data processing agreement, encrypts recordings and can pseudonymise names and identifiers before AI processing. Your organisation stays the controller and decides how recordings are used. ### Is Caven suitable for claims calls with health information? Caven processes recordings in the EU, encrypts them and never uses them to train AI models. Names and identifiers can be pseudonymised before AI processing, and insurers can host Caven in their own environment for the most sensitive claims. ### Does Caven meet DORA requirements for insurers? DORA requires insurers to manage the risk of their ICT providers. Caven supports that assessment with ISO 27001 certification, EU processing, a published sub-processor list and the option to run in your own cloud or on-premise. ### Can Caven record phone calls with policyholders? Yes. Call from the Caven app with your own phone number; the policyholder sees your usual number. Afterwards you get a transcript, a summary and follow-ups. ### Does Caven join calls with policyholders as a bot? No. Caven records Teams, Zoom, Google Meet and Webex calls from your own desktop, without a bot in the call. In-person conversations are recorded on your phone or laptop, and phone calls from the Caven app with your own number. ### Does Caven work for on-site risk surveys? Yes. Record the conversation on your phone during the visit and Caven turns it into structured findings and follow-ups for the client file. ### Where is insurance data stored? On the Caven EU cloud, data is processed and stored in the EU. Insurers can also run Caven in their own AWS, Azure or GCP account or fully on-premise. ## Further reading - [Why Encrypted Meeting Recordings Matter for Regulated Teams](https://caven.io/blog/encrypted-meeting-recordings-regulated-teams.md) - [Why Pseudonymization Matters in AI Meeting Intelligence](https://caven.io/blog/pseudonymization-ai-meeting-intelligence.md) - [Why On-Premise Hosting Is Practically a Must in Highly Sensitive Environments](https://caven.io/blog/on-premise-hosting-meeting-notetaker-sensitive-environments.md) - [The EU AI Act and High-Risk Teams: What Legal, M&A, and Finance Professionals Must Know](https://caven.io/blog/eu-ai-act-high-risk-teams.md) ## Other industries - [Caven for Legal](https://caven.io/industries/legal.md): Law firms and in-house legal teams - [Caven for Financial Institutions](https://caven.io/industries/financial-institutions.md): Banks, private banking and wealth management - [Caven for Accounting](https://caven.io/industries/accounting.md): Accountants, tax advisers and auditors - [Caven for Private Equity & VC](https://caven.io/industries/private-equity-venture-capital.md): Private equity and venture capital funds - [Caven for Financial Advisory & M&A](https://caven.io/industries/financial-advisory.md): Financial consulting, corporate finance and M&A ## Next steps - [Book a demo](https://caven.io/book-a-demo) - [Start a 14-day free trial or the free plan](https://caven.io/pricing) - [Download the desktop app](https://caven.io/download)