Privacy Policy

Introduction

Caven ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Caven desktop application.

Caven is owned and operated by Caven BV, a company registered in Belgium with registered office at Sint-Annastraat 7, 9420 Erpe-Mere and VAT number BE1037354721.

Analytics & Cookies

When you provide consent through our cookie banner, we use Google Analytics 4 (measurement ID G-QVMMRZRZ2Y) to understand how visitors discover and navigate caven.io. Google Analytics collects pseudonymized identifiers, device/browser metadata, and high-level location information to generate aggregated usage reports. This data helps us improve site performance, plan marketing campaigns, and prioritize product updates.

You are always in control of analytics tracking. Performance cookies are disabled by default until you opt in. You can change your consent preferences at any time via the floating cookie settings button or by clearing the "cookie-consent" entry stored in your browser's local storage. If you disable performance cookies, we immediately stop sending events to Google Analytics and instruct Google to treat previously set cookies as denied.

Google acts as an independent controller for Analytics data. You can learn more about how Google processes information by reviewing the Google Privacy & Terms site. We do not use Google Analytics to collect or store any meeting content or personally identifiable customer data.

Information We Collect

Information You Provide

• Account information (email address, name)
• Payment information (processed securely by third-party payment processors)
• Support communications

Automatically Collected Information

• Usage data and application performance metrics
• Error logs and crash reports
• Device information (operating system, hardware specifications)
• Website analytics data (pages visited, referral sources, approximate location derived from IP addresses, browser type)

Meeting Data (Your Choice)

With Caven, you have complete control over your meeting data:

• Local Storage: All recordings and transcriptions can be stored entirely on your device
• Cloud Storage: Optional secure cloud storage with end-to-end encryption
• Your Infrastructure: Store recordings on your own servers or infrastructure
• Transcription Options: Local processing, our cloud service, or bring your own API keys

How We Use Your Information

• Provide and maintain the Caven service
• Process transcriptions and generate AI summaries (when you choose cloud services)
• Improve our application and user experience
• Respond to customer support requests
• Send important service announcements and updates
• Comply with legal obligations

Google User Data

Caven accesses limited Google user data via the Google Calendar API in order to detect scheduled meetings and enable automatic recording workflows.

The following Google user data may be accessed:

• Calendar event title
• Event start and end time
• Event participant email addresses

This data is used solely to determine when a meeting should be recorded and to label recordings.

Google Calendar metadata is not shared with third-party AI providers such as OpenAI or AssemblyAI.

Google user data is never:

• sold
• used for advertising
• used for AI model training
• transferred to third parties except when strictly required to provide the core functionality of the service.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

AI Processing and Third-Party Services

To provide transcription and meeting summarization features, Caven integrates with trusted AI providers.

These providers include:

• AssemblyAI – speech-to-text transcription through an EU endpoint
• OpenAI – transcript summarization and analysis through EU-oriented routing or a customer-controlled EU endpoint where enabled

These services process meeting audio or transcript data only when a user records a meeting.

Google Calendar data obtained via Google APIs is never shared with these AI providers.

All providers operate under strict data processing agreements and are contractually prohibited from using customer data for advertising or AI model training.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• End-to-end encryption for cloud-stored data
• Secure data transmission protocols
• Regular security assessments and updates
• Access controls and authentication systems
• GDPR-compliant data handling practices

Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You can delete your account and all associated data at any time through the application settings or by contacting our support team.

Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing of your information
• Data portability
• Object to processing
• Withdraw consent

Third-Party Services

Caven may integrate with third-party services for:

• Payment processing (Stripe, PayPal)
• AI transcription services (when you choose to use your own API keys)
• Analytics and error reporting

These third-party services have their own privacy policies and are independent of our control.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Children's Privacy

Caven is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: